ABSTRACT
This project work is on the impact of information technology in the banking industry. And all States Trust Bank will be chosen as a case study.
In doing this, both primary and secondary data were collected to solve the research problem. The population of the study comprises of the personal of all state trust bank and the customers that patronize their services.
The research instrument used for data collection were questionnaire and oral interviews. Tables, frequencies and percentages were used in presenting and analyzing the data collected. The chi – square statistics was used at 5% level of significance to test the various hypothesis.
From the data analysis, the researcher came up with the following findings:
-That the customer are not satisfied with the level of information technology of the Bank
-Also that high cost of information and lack of funds are some of the major set backs of the company that hinder the efficient rate of the bank’s information technology.
-Then based on the findings above the researcher recommended the following that the bank should:
(a)Improve the information technology to help them enhance efficiency of the services and satisfy their customers
(b)That the bank should continue to source for information that would help them satisfy their customers.
(c)The problem of funds and high cost of information should be taken care of by releasing fund which will be used to improve the quality of information technology of the bank.
The conclusion of this study is that information technology of all states trust bank has a vital role to play in enhancing the efficiency of the services provided by the company.
TABLE OF CONTENTS
Title page------i
Approval page-----ii
Dedication------iii
Acknowledgement----iv
Abstract------v
Table of contents-----vi
CHAPTER ONE
1.0INTRODUCTION
1.1Background of the study
1.2Statement of problem
1.3Objective of the study
1.4Research question
1.5Significance of the study
1.6Scope of the study
1.7Limitations of the study
1.8Definition of terms
CHAPTER TWO
2.0REVIEW OF RELATED LITERATURE
2.1Brief history about information technology
2.2Banking environment in Nigeria
2.3Application of information system applied in banking industry
2.4Types of information system allied in banking industry
2.5The impact of information technology to all state bank (Head office in Enugu)
2.6Organizational profile
CHAPTER THREE
3.0RESEARCH METHODOLOGY
3.1Sources of data
3.2Population of study
3.3Sample of six determination
3.4Sampling technique
3.5Method of data treatment
3.6Research instrument used
3.7Questionnaire distribution
CHAPTER FOUR
4.0Data presentation, analysis and interpretation
4.1Data presentation and interpretation
CHAPTER FIVE
5.0SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
5.1Summary of findings
5.2Recommendation
5.3Conclusion
Bibliography
Appendix.
